|
Service and Support |
|
In a recent study, customers were asked to report what criteria accounted for their satisfaction. Aside from patient safety, customers said that service and support were nearly as important as product performance and price.1 That is why customer satisfaction goes beyond providing safe, effective contrast agents. As a result, year after year, healthcare providers highly rank us for product service and support. Over the years, our products have been backed by comprehensive service and support, including:
- Bayer HealthCare Pharmaceuticals Sales Consultants who are ranked among the best in the industry for technical knowledge by radiologists and radiologic technologists3
- A 24-hour Product Information Hotline to answer clinical and safety questions (1-888-84 Bayer)
- Accredited continuing education programs that teach the value, techniques and protocols of diagnostic imaging
- Business, management and operational programs for radiology administrators and materials managers in free-standing facilities and hospitals
- Bayer HealthCare Pharmaceuticals has partnered with the industry's leading hardware and software manufacturers to help customers acquire the CT and MR products and services they need to help enhance their clinical performance and bring efficiencies to their business
- A comprehensive Internet-based education and training program made possible through an educational grant from BHCP (www.radinfonet.com)
- Rated #1 for product training by customers2
- Assistance in addressing coverage, coding and reimbursement issues, including:
- The Reimbursement Hotline (1-800-423-7539) answers reimbursement questions about anything from billing and coding to insurance coverage and forms.
1 Johnson, Zabor & McManus, Inc., Corporate
Satisfaction. January 2003 (Data on File).
2 Johnson, Zabor & McManus, Inc., Corporate Satisfaction. January
2000, 2002, 2003 (Data on File).
3 Sponsored by ICPME Ithaca (Data on file); supported by Bayer HealthCare Pharmaceuticals.
|
|
You need to have the Adobe®
Acrobat Reader installed on your computer to view some of
the documents on this site.
You can download a copy of the Adobe®
Acrobat Reader by clicking the icon below.
INDICATIONS and IMPORTANT SAFETY INFORMATION
MAGNEVIST® (gadopentetate dimeglumine) Injection
INDICATIONS AND USAGE
Central Nervous System: MAGNEVIST® (gadopentetate dimeglumine) Injection is indicated for use with magnetic resonance imaging (MRI) in adults, and pediatric patients (2 years of age and older) to visualize lesions with abnormal vascularity in the brain (intracranial lesions), spine and associated tissues. MAGNEVIST Injection has been shown to facilitate visualization of intracranial lesions including but not limited to tumors.
Extracranial/Extraspinal Tissues: MAGNEVIST is indicated for use with MRI in adults and pediatric patients (2 years of age and older) to facilitate the visualization of lesions with abnormal vascularity in the head and neck.
Body: MAGNEVIST Injection is indicated for use in MRI in adults and pediatric patients (2 years of age and older) to facilitate the visualization of lesions with abnormal vascularity in the body (excluding the heart).
IMPORTANT SAFETY INFORMATION
WARNING: NEPHROGENIC SYSTEMIC FIBROSIS
Gadolinium-based contrast agents increase the risk for nephrogenic systemic fibrosis (NSF) in patients with:
- acute or chronic severe renal insufficiency (glomerular filtration rate < 30 mL/min/1.73m2), or
- acute renal insufficiency of any severity due to the hepato-renal syndrome or in the perioperative liver transplantation period.
In these patients, avoid use of gadolinium-based contrast agents unless the diagnostic information is essential and not available with non-contrast enhanced magnetic resonance imaging (MRI). NSF may result in fatal or debilitating systemic fibrosis affecting the skin, muscle and internal organs. Screen all patients for renal dysfunction by obtaining a history and/or laboratory tests. When administering a gadolinium-based contrast agent, do not exceed the recommended dose and allow a sufficient period of time for elimination of the agent from the body prior to any readministration.
The possibility of serious or life-threatening anaphylactic or anaphylactoid reactions, including cardiovascular, respiratory, and/or cutaneous manifestations, should always be considered. As with other paramagnetic contrast agents, caution should be exercised in patients with renal insufficiency due to the possibility of further deterioration in renal function. As with other injectable products, cases of phlebitis and thrombophlebitis have been reported; assessment of the dosed limb for the development of injection site reactions is recommended.
You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.
For important risk and use information, please see the full prescribing information.
EOVIST® (gadoxetate disodium) Injection
INDICATIONS AND USAGE
EOVIST® (gadoxetate disodium) Injection is a gadolinium-based contrast agent indicated for intravenous use in T1-weighted magnetic resonance imaging (MRI) of the liver to detect and characterize lesions in adults with known or suspected focal liver disease.
IMPORTANT SAFETY INFORMATION
WARNING: NEPHROGENIC SYSTEMIC FIBROSIS
Gadolinium-based contrast agents increase the risk for nephrogenic systemic fibrosis (NSF) in patients with:
- acute or chronic severe renal insufficiency (glomerular filtration rate < 30 mL/min/1.73m2), or
- acute renal insufficiency of any severity due to the hepato-renal syndrome or in the perioperative liver transplantation period.
In these patients, avoid use of gadolinium-based contrast agents unless the diagnostic information is essential and not available with non-contrast enhanced magnetic resonance imaging (MRI). NSF may result in fatal or debilitating systemic fibrosis affecting the skin, muscle and internal organs. Screen all patients for renal dysfunction by obtaining a history and/or laboratory tests. When administering a gadolinium-based contrast agent, do not exceed the recommended dose and allow a sufficient period of time for elimination of the agent from the body prior to any readministration.
The possibility of serious or life-threatening anaphylactoid/hypersensitivity reactions with cardiovascular, respiratory and/or cutaneous manifestations should always be considered. The most common adverse reactions observed in clinical trials at the recommended dose included feeling hot, nausea and headache.
You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.
For important risk and use information, please see the full prescribing information.
ULTRAVIST® (iopromide) Injection
INDICATIONS AND USAGE
ULTRAVIST® (iopromide) Injection is an iodinated contrast agent indicated for:
Intra-arterial Procedures*: 150 mgI/mL for intra-arterial digital subtraction angiography (IA-DSA); 300 mgI/mL for cerebral arteriography and peripheral arteriography; 370 mgI/mL for coronary arteriography and left ventriculography, visceral angiography, and aortography.
Intravenous Procedures*: 240 mgI/mL for peripheral venography; 300 mgI/mL for excretory urography; 300 mgI/mL and 370 mgI/mL for contrast Computed Tomography (CT) of the head and body (intrathoracic, intra-abdominal and retroperitoneal regions) for the evaluation of neoplastic and non-neoplastic lesions. The usefulness of contrast enhancement for the investigation of the retrobulbar space and of low grade or infiltrative glioma has not been demonstrated.
*For information on the concentrations and doses for the Pediatric Population [see Dosage and Administration (2.3) and Use in Specific Populations (8.4) in the full prescribing information].
IMPORTANT SAFETY INFORMATION
WARNING: NOT FOR INTRATHECAL USE
Inadvertent intrathecal administration may cause death, convulsions, cerebral hemorrhage, coma, paralysis, arachnoiditis, acute renal failure, cardiac arrest, seizures, rhabdomyolysis, hyperthermia, and brain edema.
CONTRAINDICATIONS
ULTRAVIST Injection is contraindicated for intrathecal use.
Preparatory dehydration (e.g. prolonged fasting and the administration of a laxative before ULTRAVIST Injection) is contraindicated in pediatric patients because of risk of renal failure.
WARNINGS AND PRECAUTIONS
Life-threatening or fatal anaphylactoid reactions may occur during or after Ultravist administration. Acute renal failure may occur following ULTRAVIST administration, particularly in patients with renal insufficiency, diabetes, multiple myeloma. Hemodynamic disturbances including shock and cardiac arrest may occur during or shortly after administration of ULTRAVIST. Angiography may be associated with local and distal organ damage, ischemia, thromboembolism and organ failure.
MOST COMMON ADVERSE REACTIONS
Most common adverse reactions (>1%) are headache, dysguesia, abnormal vision, chest pain, vasodilatation, nausea, vomiting, back pain, urinary urgency, injection site and infusion site reactions, and pain.
You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.
For important risk and use information, please see the full prescribing information.
|
|
|
